Orders are processed within 3–5 business days. Business days exclude weekends and holidays. Processing time is separate from the carrier’s estimated transit time.
Once your order ships, you will receive an email containing tracking information. Carrier delivery estimates are not guaranteed and may be affected by weather, holidays, customs, or other delays outside our control.
We ship within the United States and internationally. Available shipping methods and costs are displayed at checkout.
International customers are responsible for any customs duties, taxes, import fees, or brokerage charges imposed by their country. These charges are not included in the order total or shipping cost.
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.
If you notice an address error, contact us immediately at support@riprighthd.com. We will attempt to update the address, but changes cannot be guaranteed after an order has entered processing or shipped.
Packages may be returned to us because of an incomplete or incorrect address, refusal, failure to claim the package, or other delivery issues.
If your package is returned to sender, you must contact support@riprighthd.com so we can verify the return and arrange one of the following:
Reship the order to a corrected or different address. The customer is responsible for the new shipping charge when the original return resulted from an incorrect, incomplete, or undeliverable address.
Refund the merchandise if you no longer want the order.
Refunds for returned-to-sender packages are not automatic. Customers must contact us to request and arrange a refund. If approved, only the cost of the merchandise will be refunded. Original shipping charges, customs duties, taxes, and other delivery-related fees are nonrefundable except where reimbursement is required by applicable law.
Customers should monitor their tracking information and contact us promptly regarding delayed, missing, or returned packages. We cannot arrange a reshipment or refund until the customer contacts our support team and gives us an opportunity to investigate and resolve the issue.
For shipping assistance, email support@riprighthd.com with your name, order number, and a description of the issue.
Programs, guides, and other digital products are delivered by email as a download or access link shortly after purchase. They are not physically shipped and no shipping charges apply.
If you have not received your access email, please check your spam and promotions folders, then contact us at support@riprighthd.com and we will resend it.