We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging. You must also provide a receipt or other proof of purchase. All returned items are subject to inspection before a refund is approved.
To request a return, log in to your customer account at:
https://fam.riprightsticks.com
Select the applicable order and follow the instructions to submit your return request.
If you cannot access your account or need assistance, contact us at support@riprighthd.com.
Approved returns must be sent to:
P.O. Box 2082
Okeechobee, FL 34973
Once your return request is accepted, you will receive instructions explaining how and where to send your package. If we provide a return shipping label, you will be responsible for its cost unless the return resulted from an incorrect, defective, or damaged item.
Items returned without first submitting a return request through the customer portal or contacting our support team will not be accepted.
Please inspect your order when it arrives. Contact us immediately if an item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.
If you purchased Shipping Protection at checkout, your shipment may also be covered for eligible loss, damage, or delivery issues under the terms of that protection.
Certain items cannot be returned, including:
Sale items are final sale and cannot be returned unless otherwise required by applicable law.
Contact us if you have questions about whether a specific item is eligible for return.
The fastest way to receive a different item is to return the item you currently have. Once your return has been accepted, you may place a separate order for the new item.
If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days without providing a reason, subject to applicable law.
Returned merchandise must be in the same condition in which it was received: unworn or unused, with tags, and in its original packaging. You must also provide a receipt or other proof of purchase.
Customers are responsible for return shipping costs unless otherwise required by applicable law. Where required, eligible standard outbound delivery costs will also be reimbursed.
We will notify you after receiving and inspecting your return and let you know whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow 10–15 business days for your bank or credit card company to process and post the refund.
Original shipping charges are nonrefundable except where reimbursement is required by applicable law. Return-label costs may be deducted from your refund when the customer is responsible for return shipping.
If more than 15 business days have passed since your refund was approved, contact us at support@riprighthd.com.